Shipping policy

At Henver, we are committed to delivering your fashion essentials quickly, safely, and hassle-free. Please review our shipping and return guidelines below.

Shipping Policy

Free Delivery

We offer free shipping on all orders across India with no minimum purchase requirement.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

  • Metro Cities: 3–5 Business Days

  • Other Cities & Towns: 5–7 Business Days

  • Remote Locations: 7–10 Business Days

Delivery timelines may vary during peak sale periods, festivals, or due to unforeseen courier delays.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your shipment status.

Return & Exchange Policy

Easy 2 Days Returns

We offer easy returns and exchanges within 7 days of delivery.

Return Eligibility

To be eligible for a return:

  • Product must be unused, unwashed, and in original condition.

  • Original tags, packaging, and accessories must be intact.

  • Product should not show signs of wear, damage, or alteration.

Non-Returnable Items

The following items cannot be returned:

  • Products purchased during clearance or final sale.

  • Innerwear, socks, or personal-use items (if applicable).

  • Damaged products caused after delivery.

Refund Process

  • Once the returned product passes quality inspection, the refund will be initiated.

  • Refunds are processed within 5–7 business days to the original payment method.

  • For Cash on Delivery orders, refunds may be processed via bank transfer or store credit.

Exchange Policy

Need a different size? We offer hassle-free exchanges subject to product availability.

Secure Payments

Shop confidently with Henver using our secure payment gateways. We support:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

All transactions are protected with industry-standard security measures.

Customer Support

Support Hours: Monday to Saturday, 10:00 AM – 9:00 PM

For any shipping, return, exchange, or order-related queries, please contact our customer support team.

Service Highlights

Free Delivery – Free shipping on all orders

Customer Support – Mon–Sat, 10 AM to 9 PM

Easy Returns – 2 Days hassle-free returns & exchanges

Secure Payments – Safe checkout with trusted payment gateways